Support

Email support@ihaveapen.com. We usually reply within two business days.

Common questions

I did not get the confirmation email.
Check your spam or junk folder. In the app you can send the link again. The link works for 60 minutes.

I forgot my password.
Tap "Forgot password?" on the sign-in screen. We will email you a link to choose a new one.

How do I stop alert emails?
Turn alerts off for a saved search in the app, or use the unsubscribe link at the bottom of any alert email.

How do I delete my account?
In the app, open Account and choose Delete account. Your saved searches, notes and alert records are deleted with it.

Why is a permit I know about not in the app?
The City usually publishes permits a few days after they are issued. We include DOB NOW approved permits; electrical, elevator and older BIS permits are not included.

Is this an official City service?
No. The data comes from NYC Open Data and has been processed by NYC Permit Leads. Accuracy is not guaranteed.

See also the privacy policy and terms of use.